We're Here to Help
Lodging a Complaint Through Branches
To register your query/request/complaint as follows:
Visit your home branch OR
Write an email to branches OR
Through calling on branch Landline number
Individual branch details are available on Bank’s website under section “contact us” at Branch Locator (Click Here)
Nodal officer at branch for persons with disabilities is respective “Branch Manager/ Branch -In charge”
If LEVEL 1 doesn’t meet your expectations, you may contact Region:
Mr Sanjay Jamdar
HO Manager
Mob No- +91-8390774455
If LEVEL 2 doesn’t meet your expectations, you may contact our Principal Nodal Officer. The details as follows:
Mr .Sandeep G GajrushiAGM
Mob No-9011020222
Lodging a Complaint Through Departments
To register your query/request/complaint through departments as follows:
Write an email to department by clicking on below link / email Ids
- Related to Customer Grievance issues
- Unauthorized Transaction
- Related to Internet Banking / ATM Card / UPI Operational Issue / DND registration
Email: cubchk@cuc.bank.in
Contact no for urgent UPI/ATM blocking –Toll free No. 1800 313 232
If LEVEL 1 doesn’t meet your expectations, you may contact our Principal Nodal Officer. The details as follows:
Mr Sanjay Jamdar
HO Manager
Mob No- +91-8390774455
Mr Sandeep G Gajrushi
AGM
Mob No- +91-9011020222
If LEVEL 1, 2, 3 doesn’t meet your expectations OR if your issue remains unresolved after 30 days of lodging of complaint at Bank, you may contact RBI Ombudsman Office
- Through RBI Complaint Portal – https://cms.rbi.org.in
- Through Call at Call center CRPC – Toll Free- 14448
- Through letter you may write to – Centralized Receipt and Processing Center (CRPC), 4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh – 160017